PropertyBLBrookline Lettings
31 hrs/wk
Admin time reclaimed
A lettings team lost a day a week to referencing, document chasing and re-keying across three systems. An agent now runs it end to end.
NoteThis is a representative case study illustrating the type of results our deployments deliver. Metrics are indicative of typical outcomes. Client details will be updated with verified data as engagements are confirmed.
MC
Meridian Commerce
E-commerce
Auto-resolved 85% of support tickets within seconds.
The challenge
Meridian’s small team was buried under repetitive "where is my order?", returns and product questions. Response times were climbing, and hiring more support staff to cope was eating the margin growth was supposed to create.
The solution
We deployed a customer-support agent connected to their order, returns and helpdesk systems. It resolves tier-one tickets instantly in the brand’s voice — order status, returns, product questions — and routes genuinely complex cases to a human with full context attached.
The results
85%
Of tickets auto-resolved
<60s
Median first response time
24/7
Support cover with no new hires
“We were about to hire two more support people. Instead the agent handles the bulk of our tickets in seconds, around the clock, and the team only sees the cases that actually need a human.”
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