NoteThis is a representative case study illustrating the type of results our deployments deliver. Metrics are indicative of typical outcomes. Client details will be updated with verified data as engagements are confirmed.

NP

Northgate Plumbing & Heating

Trades

Recovered ~£4,100 of booked work a month that used to go to voicemail.

UK plumbing and heating company van parked outside a residential property on a suburban street

The challenge

Northgate is a two-van plumbing and heating firm. With both engineers on the tools all day, calls went to voicemail — especially the after-hours emergencies that are worth the most. Callers rarely left a message; they simply rang the next plumber. The owner was reviewing missed-call logs at night and watching obvious work disappear.

The solution

We deployed an AI receptionist on their existing business number. It answers every call 24/7 in a natural voice, triages for urgency, captures the job and address, and books non-emergency work straight into the shared diary. Emergencies are logged and the on-call engineer is alerted immediately, so genuine call-outs are never missed.

The results

£4,100

Recovered booked work per month

100%

Of calls answered, day and night

0

Calls left to voicemail

We were quietly losing thousands a month to voicemail and never knew the full scale of it. Now every call gets answered and the emergencies actually reach me. It paid for itself in the first few weeks.

Gary Whitfield, Owner, Northgate Plumbing & Heating

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