NoteThis is a representative case study illustrating the type of results our deployments deliver. Metrics are indicative of typical outcomes. Client details will be updated with verified data as engagements are confirmed.

CV

Carter & Vance Solicitors

Law Firms

Returned ~9 billable hours a week per fee-earner.

Prestigious UK law firm boardroom with polished conference table and bookshelves of legal texts

The challenge

At this mid-sized firm, fee-earners were spending hours each week on work that should never have reached them: first-line intake calls, scheduling consultations, and chasing clients for outstanding documents. Valuable enquiries arriving after hours were frequently missed entirely.

The solution

We deployed agents that capture and qualify intake 24/7 against the firm’s criteria and matter types, book consultations around fee-earner availability, and chase outstanding documents on a schedule. The firm retains full oversight of client communication; the agents handle the administrative load around it.

The results

9 hrs/wk

Billable time recovered per fee-earner

24/7

Intake capture and qualification

0

After-hours enquiries lost

Our fee-earners were doing admin we couldn’t bill for. The agents took intake, scheduling and chasing off their desks entirely — and gave us back the better part of a day each, every week.

Priya Sharma, Practice Manager, Carter & Vance Solicitors

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